Docs Designs & email types

Designs & email types

Map email types to the right templates

Updated: May 13, 2026 Read time: 3 min
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Email types are the basis for targeted styling. Instead of treating every mail the same, FreddyMail distinguishes between password reset, new user, WooCommerce order and custom hooks — and each type gets a matching design.

FreddyMail email types overview
Overview of all detected email types with their current template assignment.

What is an email type?

An email type is a logical trigger. WordPress knows types like password reset or new user account. WooCommerce adds order confirmation, order completed and order cancelled. Custom plugins can register additional types through hooks.

FreddyMail lists every detected type with status and currently assigned template.

Assign a template

  1. Open FreddyMail > Email types.
  2. Pick the type, e.g. Password reset.
  3. Click Assign template and select a design from the library.
  4. Check subject, preview text and available placeholders.
  5. Save.
  6. Trigger the matching event (e.g. request a password reset).
  7. Open the Logs tab and verify the type + template were applied.
Assignment modal with template picker Annotated
The “Select template” modal lists the available templates and the system default. Subject and placeholders are edited afterwards in the email type detail view.

”Unknown type” — what does it mean?

When another plugin sends through wp_mail() without a recognizable hook, FreddyMail records it as Unknown type in the log and applies the default template.

Notice about an unknown email type
*Unknown type* in the log — often caused by plugins that send through a custom hook.

Which mails to test first

  • Password reset — the single most common “mail never arrived” issue for end users.
  • New order (admin) and order confirmation (customer) — if you run a shop.
  • New user account — important for SaaS or membership setups.
  • Any plugin mails (forms, comments) you tend to lose in production.